Helpdesk  Executive jobs in Mumbai

Helpdesk  Executive jobs in Mumbai | Customer service jobs in Mumbai

Job Title : Helpdesk Executive job

Job location: Airoli ( Thane, Ghansoli, Vashi, Koperkhaine,)

Job type: work from office

Job requirement:Male & females both can apply

Salary: 13k in hand 16k CTC

Qualification: SSC, HSC, graduation can apply.

Experience: Freshers can apply

Job description: Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

• respond to requests for technical assistance in person, via phone, chat or email
• diagnose and resolve technical hardware and software issues
• research questions using available information resources
• advise user on appropriate action
• follow standard help desk procedures
• log all help desk interactions
• administer help desk software
• follow up with customers and users to ensure complete resolution of issues
• redirect problems to correct resource

Key skill:

• oral and written communication skills
• learning skills
• customer service orientation
• problem analysis
• problem-solving
• adaptability
• team interaction

Shift Timing: 9 hours shift (7am- 8pm) sometimes night shift also

Age limit : 29 years

Hurry up Tomorrow Last day
Interested can call or whatsup on below numbers 
Pls forward to ur near and dear ones