

Helpdesk Executive jobs in Mumbai | Customer service jobs in Mumbai
Job Title : Helpdesk Executive job
Job location: Airoli ( Thane, Ghansoli, Vashi, Koperkhaine,)
Job type: work from office
Job requirement:Male & females both can apply
Salary: 13k in hand 16k CTC
Qualification: SSC, HSC, graduation can apply.
Experience: Freshers can apply
Job description: Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
- respond to requests for technical assistance in person, via phone, chat or email
- diagnose and resolve technical hardware and software issues
- research questions using available information resources
- advise user on appropriate action
- follow standard help desk procedures
- log all help desk interactions
- administer help desk software
- follow up with customers and users to ensure complete resolution of issues
- redirect problems to correct resource
Key skill:
- oral and written communication skills
- learning skills
- customer service orientation
- problem analysis
- problem-solving
- adaptability
- team interaction
Shift Timing: 9 hours shift (7am- 8pm) sometimes night shift also
Age limit : 29 years
Hurry up Tomorrow Last day
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