Hiring for Customer Service + Upselling

Hiring for Customer Service + Upselling

Bank Payroll

Job title : jobs in bank | customer service jobs

Job location: Juhinagar (WFO)

Job type: fulltime

Job role: HNI customer handling

Job requirement: excellent communication

Company name: Knowplicity 

Industry type: Banking

Salary: max 5.50Lpa (hike on last drawn)

Qualification: graduation mandatory, 1 year in inbound customer escalation in BPO

Experience: minimum 1 year of experience of Customer Service in Banking Domain (Assets & Liabilities)

Job description: We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

HNI Customer Handling via 3 service platforms ( Video Banking, Chats, Voice Calls),

One- stop shop for customer queries across all product.

The Sales Consultant (Upsell) is responsible for working closely with the NPO Sales and Customer Success teams to manage and grow existing NPO client accounts by initiating contact with clients, identifying their needs and selling appropriate products and training programs to meet those needs.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.

Key skill:

• Communication skills
• Customer handling
• Sales management
• Marketing tactics

Age limit: 32 years

Nodal pickup and drop available.